Frequently Asked Questions




FREQUENTLY ASKED QUESTIONS



What is the “Pizza Lovers Anonymous” Community?

The “Pizza Lovers Anonymous” Community, run by Leprino Foods Company (“Leprino”) and consists of members who are emailed periodically, by Leprino and asked to participate in opinion polls, surveys, and discussion threads related to pizza.

How do I become a member of the “Pizza Lovers Anonymous” Community?

Membership in the “Pizza Lovers Anonymous” Community is by invitation only. If you have received an email invitation to join the panel, you will need to complete a brief sign-up survey by clicking on the link provided in the email. Once you’ve completed the sign-up questionnaire, we will contact you to confirm your information and create your account.

Is there a fee to join or participate in surveys?

Your membership in our “Pizza Lovers Anonymous” Community is free. There will never be a cost to you to participate in our Community or any of our surveys. In fact, we hope that you will find taking our surveys and participating in our discussions to be an enjoyable and rewarding experience.

How much of my time will be required?

We will contact you periodically via email with invitations to participate in a variety of studies. Although we appreciate your thoughts and opinions and hope you will choose to contribute to our research, you will always have the option to accept or decline our invitation to participate. You are under no obligation to respond to every invitation we send you.

How do I complete surveys?

When we have a survey available that may be of interest to you, you will receive an email invitation to take part. Included in your invitation will be a link to the survey website, simply click on or copy and paste the link into your web browser to complete the survey. You are under no obligation to participate; however, if after several invitations you do not participate in any research activities, we may consider you an inactive member. Inactive members may be removed from the community if they don’t participate over a period of time.

How will you use my responses to surveys?

Your responses to our surveys are confidential. They are combined with the answers of other respondents and reported only in aggregate. Your responses will never be connected to you or your personal information when reporting results from our research efforts.

Will I receive junk mail or sales calls as a result of being a member?

Absolutely not. Any information collected by the “Pizza Lovers Anonymous” Community and Leprino is used exclusively to support our research efforts. We will never sell, lend, or otherwise make available to any outside entity any personally identifiable information you provide. Although all of us receive junk mail, you can be assured it will not be as a result of your participation in the “Pizza Lovers Anonymous” Community.

How do I update my “Pizza Lovers Anonymous” Community contact email address?

If you have changed your email address, please let us know by updating your details in the My Account page of the “Pizza Lovers Anonymous” Community website.

How do I update my “Pizza Lovers Anonymous” Community mailing address and member information?

If you have moved recently or changed more than just your email address, you can update your “Pizza Lovers Anonymous” Community profile information by updating your details in the My Account page of the “Pizza Lovers Anonymous” Community website.

When and how often will I be asked to participate in research activities? Why haven't I been asked recently?

We make every attempt to keep our Community members active. However, many times, our studies apply only to panelists with specific profiles. We also rotate our member list on a regular basis to afford all members an equal chance to participate. This means you may have to wait to hear from us. Remember, we can only include you in our studies if we can reach you via email. So, please let us know if your contact information has changed. Visit the My Account page to provide us with your most current information.

I’m not receiving surveys. Why?

There may be several reasons:

1) After joining “Pizza Lovers Anonymous” Community, please make sure to check your email and follow the instructions to verify your email address. Your account will not be activated until your email address has been verified.

2) We may have the incorrect email on file. Please Login and click on My Account to review and update your account information.

What if I have difficulty accessing the website address specified in an email invitation?

If you discover that the link we have provided you does not work, first verify that the address was entered properly in your browser. Some browsers may require you to copy and paste the address directly into the browser before the page will load. Also, please be sure to click “Go” or press “enter” after entering a website address. Research activities are designed for our panelists only, and cannot be located by a search engine. If you continue to have difficulty, please send us an email to let us know. Please include specifics such as the name of the study and the nature of your problem. We will respond to you as quickly as possible.

How do I remove my name from the Panel?

If you no longer wish to be part of our “Pizza Lovers Anonymous” Community, simply visit the My Account page of the “Pizza Lovers Anonymous” Community website to submit your request. Please take a moment to tell us why you are electing to resign from the Panel. Your feedback will help us make adjustments to our “Pizza Lovers Anonymous” Community program. After submitting your request, we will deactivate your panel membership, and you will no longer receive email invitations for research activities.

Should I be concerned about my privacy?

Protecting your privacy is essential to our research. We report our survey results in aggregate, and never provide individual information to anyone without your prior consent. Our goal is to make our users' experience secure, informative, and fun. Please take a moment to review our Privacy Policy and feel free to contact us with any questions or concerns.

Additionally, panelists understand and agree that any idea(s) and/or concept(s) submitted on behalf of the "“Pizza Lovers Anonymous” Community" becomes the property of Leprino Foods Company. Leprino Foods Company or our clients may decide to create or produce those idea(s) and/or concept(s) generated as part of the "“Pizza Lovers Anonymous” Community", and this does not entitle panelist(s) to any compensation of any kind.

I am under 18 years of age. How can I join?

In order to comply with online research guidelines established by the Children's Research Unit of the Council of American Better Business Bureaus, the Children's Online Privacy Protection Act (COPPA) and our own professional business standards, we currently do not accept panel members under the age of 18.

What if I have a question that hasn't been answered here?

If you have any additional questions, comments, or concerns about the “Pizza Lovers Anonymous” Community, please feel free to Contact us either by mail or email.

“Pizza Lovers Anonymous” Community Manager
c/o Leprino Foods Company
1830 W. 38th Ave
Denver, CO 80211
[email protected]







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